FAQ

Can I wash my cushion covers?
Yes. The cushion covers are removable and washable. We recommend hand washing or machine wash on gentle cycle in cold water with a mild detergent. Hang or lay flat to dry.


Do you recommend a specific fabric protectant spray?
We recommend Gold Eagle 303 Fabric Guard. It helps to increase water repellency, increases stain resistance, and helps to reduce fabric fading. 303 Fabric Guard can be purchased online on Amazon, or in retailers like Ace Hardware and O’Reilly Auto Parts. Be sure to check your local stores for availability.


I was provided tracking information but cannot track my package. Help!
Please allow 24-48 hours for tracking information to be available on the specific Carrier’s website. In order to track your shipment, you will need to go to your Carrier’s direct website and enter your tracking (aka PRO or Bill) number. Below are links to each of the Carriers we utilize for shipping:

• Estes Express: www.estes-express.com
• Roadrunner Transportation Services: www.rrts.com
• Dependable Highway Express: www.godependable.com
• Daylight Transport: www.dylt.com
• Central Freight Lines: www.centralfreight.com/

If you are unable to track your package after 48 hours, please call 916-388-0188 or email us at customerservice@urbanfurnishing.net for help.


How will my order ship? When will it ship? What is the shipping time?
We typically ship orders within 1-2 business days after the order is placed. Large furniture orders are shipped by freight via reputable carriers. All orders are shipped from our warehouse on the West Coast in Sacramento, California. Estimated shipping timeframes:

• Western States: 2-5 business days
• Central States: 5-7 business days
• Eastern States: 7-10 business days
*Please note that these time frames are only estimates and can be affected by weather and busier holiday seasons*

All freight shipments will require a pre-scheduled delivery appointment. Once your order has arrived to the destination terminal, the Carrier will call you to schedule your delivery.
Small parcel packages are shipped by USPS Priority Mail or FedEx.

 

Can you customize orders?
Yes, we can customize to any order, please call us directly at 916-388-0188 or email us at customerservice@urbanfurnishing.net

 

What is your return policy?
Please view our full return policy here.

 

What if my items were delivered damaged?
Customer must notate damages on delivery receipt before signing. Customer must notify us within 5 days.  If customer notated damages on delivery receipt, we will send out replacements or compensate accordingly.  Otherwise, we will file a claim with the carrier and the issue will be resolved based on the outcome of the claim.

 

What if my order is delivered but short?
Customer must notate shortages on delivery receipt before signing. Customer must notify us within 5 days.  Most shortages are due to carrier misplacement and will be found. Please allow up to 5 business days to locate missing items.  If shortages were NOT notated on delivery receipt, we will file a claim with the carrier and the issue will be resolved based on the outcome of the claim. 


Where can I see and purchase your furniture?
We are an online retailer only and do not have any physical store locations. Our warehouse is located in Sacramento, California and we welcome local customers and visitors to view our furniture here by appointment. For all other customers, we have fabric and wicker samples available for our patio sets. We are more than happy to send swatches to you by request. Simply send an email to customerservice@urbanfurnishing.net with your mailing address.