URBAN FURNISHING RESERVES THE RIGHT TO CANCEL AND/OR ADJUST ANY ORDERS PLACED DUE TO INCORRECT STOCK, PRICING AND/OR INCORRECT SHIPPING COSTS.
We will accept merchandise for return and/or exchanges only within 30 days of receipt. The merchandise must be in original condition along with original materials, accessories, and packaging. There is a 20% restocking fee on all furniture items. Shipping charges are non-refundable. Customer is responsible for any additional shipping charges incurred for any returns and/or exchanges. Any returns/exchanges without prior authorization will not be accepted. All returns/exchanges may be subject to inspection before approval.
Please contact our customer service representative at 916-388-0188 for return authorization. Once your authorization has been established, you will be given an Authorization Approval number. Confirm shipping arrangements with the service representative and re-package original merchandise as packaged on delivery. We recommend that insurance is purchased on all returned items because Urban Furnishing is not responsible for damages incurred during transit. Once returns are accepted, you will receive your refund amount and/or credits within 5 business days.
Damaged or Defective Merchandise
At the time of delivery, customer is responsible for inspecting item before signing delivery receipt. If the product is damaged or packaging is damage, please notate damages on delivery receipt before accepting and signing for item. If time does not permit for inspection, please notate "damages - subject to inspection" on delivery receipt. Please notify us of damages within 24 hours and provide detailed photos. We will verify all information and provide you with a resolution. Please do not dispose of item or any packaging material.
If merchandise is defective, notify Urban Furnishing within 24 hours and retain all original materials, accessories, and packaging. We will provide you with a resolution as soon as possible. Failure to retain ALL original materials, accessories, and packaging may cause delays and/or denial of damage claim.